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A general objective has a much greater chance of being accomplished than a specific one.

A) True
B) False

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The discipline of creating a Balanced Scorecard forces companies to integrate what two functions

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The discipline of creating a B...

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_______________ is the net profit divided by total sales.

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Return on ...

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According to Drucker, managers should focus on the activity, not the result.

A) True
B) False

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Objectives typically include which of the following?


A) Be related directly to the values of the company
B) Reflect in the strategic plan
C) Be clear, concise, and understandable
D) Be stated in terms of the corporate mission

E) B) and C)
F) B) and D)

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What is a tangible objective

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An objective is tangible when you can ex...

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Goals are typically not set for the organization, but for the stakeholders outside the organization.

A) True
B) False

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Which of the following indicators of performance is easier to describe and quantify?


A) Commitment
B) Knowledge
C) Attendance
D) Motivation

E) A) and D)
F) A) and C)

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Which of the following questions should be addressed to determine whether your objective is measurable?


A) What do I want to accomplish?
B) How will I know when it is accomplished?
C) What are the requirements and constraints?
D) Who is involved?

E) A) and C)
F) A) and D)

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Characteristics of MBO includes which of the following?


A) Systematic and organized approach
B) Aims to improve employee morale
C) It improves communication by centralizes decision making
D) Used by managers to track their best customers

E) B) and C)
F) None of the above

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________________ is about how companies manage their business processes to produce an overall positive impact on society.

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Corpor ate...

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Avoiding performance issues ultimately increases the organization's overall effectiveness,

A) True
B) False

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Financial outcomes are often short-term in nature and consequently focusing too much on financial measures may lead managers to overlook other key factors that might be very important to the longer-term viability of the organization.

A) True
B) False

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A Balanced Scorecard relies on which of the following processes to bind short-term activities to long-term activities?


A) Communicating the vision
B) Performance metrics
C) Communicating and linking
D) Succession planning

E) None of the above
F) A) and D)

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The Dow Jones Sustainability index looks at competence in which of the following areas?


A) Customer loyalty
B) Technological
C) Financial
D) Employee retention

E) All of the above
F) C) and D)

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The Balanced Scorecard is aimed to make key improvements on a simple ________ system, particularly by more clearly tying goals and objectives to vision, mission, and strategy by branching out beyond purely financial goals and objectives.

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Goals and objectives serve to accomplish all of the following EXCEPT:


A) Gauge and report performance
B) Improve performance
C) Align effort
D) Align goals with objectives

E) A) and B)
F) A) and C)

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Goals and objectives are a not a basis for reward systems.

A) True
B) False

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What is the broader principle behind MBO

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The broader principle behind MBO is to m...

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By supplying a mechanism for strategic feedback and review, the Balanced Scorecard helps organizations foster what kind of learning

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The Balanced Scorecard helps o...

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