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PeopleSoft is an HR product developed in-house by Oracle.

A) True
B) False

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Which of the following is a manufacturing activity that must be included in a true ERP product?


A) benefits administration
B) customer support
C) quality control
D) inventory management

E) None of the above
F) B) and C)

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Which of the following statements is true of ERP products offered by SAP?


A) Classic SAP uses thick-client,client-server architecture.
B) SAP HANNA is a SaaS (software as a service) cloud offering.
C) SAP's ERP products are more expensive than those from other companies.
D) Because of its installed base,SAP can make a rapid move to cloud-based solutions.

E) A) and B)
F) B) and C)

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Which of the following statements is true about the types of organisations that use ERP?


A) Availability of IT personnel does not have an impact on ERP implementation.
B) ERP vendors started selling ERP solutions to distributors after their success with the manufacturing industry.
C) Implementing ERP to organisations of different scales is difficult due to the differences in their basic business processes.
D) ERP procedures are uniform in large organisations operating in multiple countries.

E) A) and B)
F) B) and D)

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The ERP training sessions in which the implementing organisation's employees teach the ERP trainers about the organisation's processes are called train the trainer.

A) True
B) False

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Which of the following statements is true of the impact of ERP on the IT staff of small organisations?


A) The chief information officer obtains the backing of the entire executive group for ERP implementation.
B) The IT staff in small organisations is isolated from senior management.
C) IT specialists in small organisations are dedicated to managing only the ERP system.
D) IT specialists in small organisations are spread very thin and often are in over their heads during an ERP implementation.

E) All of the above
F) None of the above

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Infor Business Cloud is an ERP solution that can be installed on a customer's servers and managed by Infor personnel.

A) True
B) False

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Which of the following statements is true of the effect of ERP on the IT staff of midsized organisations?


A) Midsized organisations employ only one or two IT specialists.
B) In midsized organisations,the IT staff is often isolated from senior management.
C) IT specialists in midsized organisations are spread very thin and often are in over their heads during an ERP implementation.
D) ERP implementation in midsized companies will be part of a strategic process and,once begun,will have the full backing of the entire executive group.

E) A) and D)
F) B) and C)

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Which of the following statements is true of ERP application programs?


A) During the ERP development process,the development team sets configuration parameters that specify how ERP application programs will operate.
B) There are virtually no limits to how much configuration can be done in an ERP application program.
C) In order to meet varying customer requirements,development teams must often change the program code of ERP application programs.
D) Custom programming of ERP application programs is economical both initially and for long-term maintenance.

E) None of the above
F) A) and C)

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ERP training includes topics such as obtaining top-level management support.

A) True
B) False

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