Question 1

What perceptual error occurs when a supervisor incorrectly rates an employee at a similar level across all performance dimensions based on an overall impression of that employee?

Accepted Answer

A)   Attribution error
B)   Stereotyping
C)   Projection bias
D)   Halo effectE) C) and D)
F) B) and D)

Question 2

Social identity theory says that:

Accepted Answer

A)   We define ourselves in terms of our membership in certain groups and our differences with people who belong to other groups
B)   We tend to believe our own actions are caused by motivation or ability rather than the situation
C)   Our expectations about another person cause that person to act in a way that is consistent with those expectations
D)   We quickly form an opinion of people based on the first information we receive about themE) A) and B)
F) A) and C)

Question 3

Jim has just arrived late for work.This is the third time over the past five days that he has arrived more than 30 minutes late.However,you conclude that Jim's lateness is due to factors beyond his control because most other employees who also take Jim's route to work have also been late to work on these days.According to attribution theory,what attribution have you made of Jim's lateness and based on what attribution rule?

Accepted Answer

A)   Internal attribution due to high conscientiousness
B)   External attribution due to high consistency
C)   Internal attribution due to high distinctiveness
D)   External attribution due to high consensusE) A) and D)
F) A) and C)

Question 4

It is difficult for observers to see the external factors which constrain an individual's behaviour.

Accepted Answer

A) True 
 B)False

Question 5

Why is the contact hypothesis important when working in a multicultural environment?

Accepted Answer

The contact hypothesis effect is stronge...

Question 6

One way to increase self-awareness is by applying:

Accepted Answer

A)   Open area
B)   Johari Window
C)   Contact hypothesis
D)   None of the options listed here is correctE) A) and B)
F) All of the above

Question 7

People who believe that their successful completion of a project is due to their skill and hard work are making an internal attribution.

Accepted Answer

A) True 
 B)False

Question 8

One of the most effective ways to minimise negative self-fulfilling prophecy is to make managers aware of the power of positive expectations.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is an example of selective attention?

Accepted Answer

A)   You notice that two employees are arguing in the company's quiet library
B)   You conclude that the person near the cash register is a sales clerk
C)   You assume that an employee is lazy because she works in a department with lazy people
D)   All of the options listed here are correctE) B) and C)
F) A) and B)

Question 10

A perceptual error in which we tend to believe that other people hold the same beliefs and attitudes that we do refers to:

Accepted Answer

A)   Self-serving bias
B)   Recency effect
C)   False consensus effect
D)   Self-fulfilling prophecyE) A) and B)
F) All of the above

Question 11

Homogenisation and differentiation are two processes in social identity theory.

Accepted Answer

A) True 
 B)False

Question 12

The more we interact with someone,the more we rely on stereotypes to understand that individual.

Accepted Answer

A) True 
 B)False

Question 13

Engaging in self-fulfilling prophecy can improve organisational effectiveness:

Accepted Answer

A)   Never; self-fulfilling prophecy is a perceptual bias that always makes organisations less effective
B)   Whenever and wherever it exists in organisational settings
C)   When supervisors demonstrate their hope and optimism in each employee's potential
D)   When supervisors also use stereotyping to determine the employee's potential performanceE) A) and B)
F) A) and C)

Question 14

Which of these statements about the contact hypothesis is TRUE?

Accepted Answer

A)   Increased contact with someone tends to change our stereotype of the group to which that person belongs
B)   Increased contact with someone tends to reduce our tendency to use stereotypes to perceive that person
C)   By reducing our contact with people,we develop more accurate perceptions of them
D)   Increased contact with someone tends to change our stereotype of the group to which that person belongs and tends to reduce our tendency to use stereotypes to perceive that personE) B) and C)
F) A) and B)

Question 15

The four areas of the Johari Window are open,closed,internal and external.

Accepted Answer

A) True 
 B)False

Question 16

A supervisor receives regular information about a sales employee's performance (e.g.sales volume,incomplete paperwork,etc.)and must complete a performance appraisal of the person's work.The supervisor has a complete description of the employee's job but has never worked in the field as a sales representative.Moreover,the supervisor is relatively new to this job and therefore has little experience observing or appraising the performance of salespeople.What attribution error is likely to occur under these conditions and what effect would it have on the performance appraisal results?

Accepted Answer

The fundamental attribution error is ver...

Question 17

Student responses to poor grades are influenced to a large degree by whether they take responsibility for these or attribute the failure to external causes.

Accepted Answer

A) True 
 B)False

Question 18

A diversity awareness consultant submits a proposal to a company that wants to reduce stereotyping and prejudice.In the proposal,the consultant claims that his training program teaches employees to avoid the stereotyping process altogether when perceiving the world around them.'Our training will prevent the activation of stereotypes and other forms of categorical thinking',claims the consultant's proposal.Discuss the accuracy of this consultant's claim and explain what training programs can do regarding stereotyping.

Accepted Answer

The textbook explains how people cannot ...

Question 19

What is a global mindset? What does it consist of?

Accepted Answer

A global mindset refers to an individual...

Question 20

Mental models cause us to:

Accepted Answer

A)   Perceive events as though people are acting on a theatrical stage
B)   Select and organise stimuli in ways that are consistent with our broad world views
C)   Believe the behaviour of others is caused more by their ability or motivation than the situation
D)   Perceive ourselves as members of several groups that are different from people in other groupsE) A) and B)
F) C) and D)

Exam 3: Perceiving Ourselves and Others in Organisations

One of the most effective ways to minimise negative self-fulfilling prophecy is to make managers aware of the power of positive expectations.

Correct Answer
verified

It is difficult for observers to see the external factors which constrain an individual's behaviour.

Correct Answer
verified

The four areas of the Johari Window are open,closed,internal and external.

Correct Answer
verified

Which of these statements about the contact hypothesis is TRUE?

Correct Answer
verified

One way to increase self-awareness is by applying:

Correct Answer
verified

Correct Answer
verified
The fundamental attribution error is ver...
View Answer

Social identity theory says that:

Correct Answer
verified

What is a global mindset? What does it consist of?

Correct Answer
verified
A global mindset refers to an individual...
View Answer

Engaging in self-fulfilling prophecy can improve organisational effectiveness:

Correct Answer
verified

Correct Answer
verified

The more we interact with someone,the more we rely on stereotypes to understand that individual.

Correct Answer
verified

Which of the following is an example of selective attention?

Correct Answer
verified

What perceptual error occurs when a supervisor incorrectly rates an employee at a similar level across all performance dimensions based on an overall impression of that employee?

Correct Answer
verified

Homogenisation and differentiation are two processes in social identity theory.

Correct Answer
verified

People who believe that their successful completion of a project is due to their skill and hard work are making an internal attribution.

Correct Answer
verified

Student responses to poor grades are influenced to a large degree by whether they take responsibility for these or attribute the failure to external causes.

Correct Answer
verified

A perceptual error in which we tend to believe that other people hold the same beliefs and attitudes that we do refers to:

Correct Answer
verified

Mental models cause us to:

Correct Answer
verified

Why is the contact hypothesis important when working in a multicultural environment?

Correct Answer
verified
The contact hypothesis effect is stronge...
View Answer

Correct Answer
verified
The textbook explains how people cannot ...
View Answer

Exam 3: Perceiving Ourselves and Others in Organisations

One of the most effective ways to minimise negative self-fulfilling prophecy is to make managers aware of the power of positive expectations.

Correct AnswerverifiedShow Answer

It is difficult for observers to see the external factors which constrain an individual's behaviour.

Correct AnswerverifiedShow Answer

The four areas of the Johari Window are open,closed,internal and external.

Correct AnswerverifiedShow Answer

Which of these statements about the contact hypothesis is TRUE?

Correct AnswerverifiedShow Answer

One way to increase self-awareness is by applying:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedThe fundamental attribution error is ver...View AnswerShow Answer

Social identity theory says that:

Correct AnswerverifiedShow Answer

What is a global mindset? What does it consist of?

Correct AnswerverifiedA global mindset refers to an individual...View AnswerShow Answer

Engaging in self-fulfilling prophecy can improve organisational effectiveness:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The more we interact with someone,the more we rely on stereotypes to understand that individual.

Correct AnswerverifiedShow Answer

Which of the following is an example of selective attention?

Correct AnswerverifiedShow Answer

What perceptual error occurs when a supervisor incorrectly rates an employee at a similar level across all performance dimensions based on an overall impression of that employee?

Correct AnswerverifiedShow Answer

Homogenisation and differentiation are two processes in social identity theory.

Correct AnswerverifiedShow Answer

People who believe that their successful completion of a project is due to their skill and hard work are making an internal attribution.

Correct AnswerverifiedShow Answer

Student responses to poor grades are influenced to a large degree by whether they take responsibility for these or attribute the failure to external causes.

Correct AnswerverifiedShow Answer

A perceptual error in which we tend to believe that other people hold the same beliefs and attitudes that we do refers to:

Correct AnswerverifiedShow Answer

Mental models cause us to:

Correct AnswerverifiedShow Answer

Why is the contact hypothesis important when working in a multicultural environment?

Correct AnswerverifiedThe contact hypothesis effect is stronge...View AnswerShow Answer

Correct AnswerverifiedThe textbook explains how people cannot ...View AnswerShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The fundamental attribution error is ver...
View Answer

Correct Answer
verified

Correct Answer
verified
A global mindset refers to an individual...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The contact hypothesis effect is stronge...
View Answer

Correct Answer
verified
The textbook explains how people cannot ...
View Answer