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According to the SOFTEN model of nonverbal communication,you should


A) go through your presentations rapidly to show respect for the audience members' time.
B) face the audience directly with a slight forward lean and upright posture during a presentation.
C) avoid making eye contact with your audience as you could lose your train of thought.
D) point to the audience whenever you want them to remember a key point.
E) gesture constantly with your hands,arms,body,and head to keep the audience engaged.

F) A) and D)
G) B) and D)

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Presentations allow you to express your views in a(n) ______ environment.


A) two-way
B) one-way
C) one-to-one
D) circular
E) networked

F) B) and C)
G) A) and E)

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According to the SOFTEN model of nonverbal communication,which of the following facilitates trust?


A) holding on to the podium
B) speaking in a monotone
C) smiling all the time
D) maintaining eye contact
E) maintaining a relaxed posture

F) C) and D)
G) A) and D)

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Having presence means commanding attention,garnering respect for your ideas,engaging your listeners,and even inspiring your audiences to action.

A) True
B) False

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What are some of the techniques speakers can use to overcome fear and speak with confidence?

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The techniques to overcome fear and spea...

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If someone asks you something you do not know during a question-and-answer session,what should you do?


A) Reframe the question and then give an answer that fits your agenda.
B) Make up the best answer you can.
C) Change the subject as quickly as possible.
D) Admit that you do not know and offer to find the information.
E) Ask the questioner why he or she wants to know.

F) A) and C)
G) B) and E)

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How does rehearsing before a presentation help a speaker?

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By running through your presentations se...

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Which of the following should be avoided during most presentations?


A) turning off the lights
B) using blank slides
C) standing to the side of the projection area
D) interpreting the slides
E) speaking before the slide show

F) B) and C)
G) C) and D)

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What is the difference between internal presentations and external presentations? How does the task of building your credibility differ in the two situations?

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For internal presentations,you will typi...

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Which of the following should you do during a presentation?


A) Keep the previous visual on the screen when you speak for lengthy periods.
B) Preview the slides before showing them.
C) Stand in front of the slide projection area so you can point to it.
D) Avoid making a personal connection with your audience.
E) Stand still as you talk to avoid distracting the audience.

F) B) and D)
G) C) and E)

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What does "O" stand for in the SOFTEN model of nonverbal communication in presentations?


A) organization
B) originality
C) open stance
D) outward calm
E) optimized body language

F) A) and B)
G) A) and C)

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Which of the following audience members is being rude to the presenter?


A) Ginni smiles when she agrees with the speaker.
B) Nell sits up straight and wears an alert expression.
C) Cheever nods slightly as he reads the presentation slides.
D) Ayesha watches the speaker except when she jots down important notes.
E) Bill sends text messages during most of the presentation.

F) A) and B)
G) C) and E)

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During a presentation,when you must speak for lengthy periods without referencing your slides,you should display abstract images.

A) True
B) False

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Making eye contact with audience members while presenting can distract you from your message.

A) True
B) False

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Dexter has to give a 25-minute presentation.He will be able to keep the audience more engaged if he moves around the room.

A) True
B) False

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Which of the following is a common mistake made by teams doing presentations?


A) being so cohesive that their individuality does not show
B) assigning team roles based on individual strengths
C) referring to other team members by name during the presentation
D) standing close to one another during the presentation
E) working independently right up until the presentation

F) A) and D)
G) B) and E)

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Which of the following is a guideline for fielding questions?


A) Pause before answering a question.
B) Never admit that you do not know the answer.
C) Provide detailed,lengthy explanations.
D) Avoid reframing the question to match your agenda.
E) Defend your position no matter what the audience says.

F) A) and E)
G) A) and B)

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Which of the following is the most appropriate type of handout to pass out during a presentation?


A) a printout of a complex budget
B) a copy of the presentation slides
C) a hard copy of the text of the message
D) a pie chart divided into three segments
E) a list of the key takeaway messages

F) A) and B)
G) C) and E)

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In the SOFTEN model of nonverbal communication,"F" stands for formal expression.

A) True
B) False

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Which of the following techniques will help you make your presentation be about people?


A) reading from your slides and letting the audience interpret them as they like
B) introducing colleagues and referring to them by name during your presentation
C) engaging in frequent name-dropping to show your network of contacts
D) using examples from your personal life rather than from business contexts
E) avoiding the use of charts and tables in your slides because numbers are impersonal

F) A) and B)
G) A) and E)

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