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In an attempt to regain a competitive edge, U.S. firms have


A) reduced production costs by selecting suppliers that offer high-quality raw materials and components at reasonable prices.
B) used green manufacturing to conserve natural resources and sustain the planet.
C) used computer-aided and flexible manufacturing systems that allow a higher degree of customization.
D) improved control procedures to help ensure lower manufacturing costs.
E) done all of the above.

F) All of the above
G) B) and C)

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Deborah works for Northrop Grumman Corporation. She is assigned to a group of employees who work on solving quality issues the company is facing. Deborah participates in a(n)


A) quality circle.
B) employee group.
C) total quality management program.
D) inspection control group.
E) quality review committee.

F) All of the above
G) A) and E)

Correct Answer

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