Question 1

Business professionals rarely let their egos get in the way, so it's OK to assign blame to someone who has made a mistake.

Accepted Answer

A) True 
 B)False

Question 2

"You'll be delighted to hear that you have received an additional $500 scholarship for spring semester."Does this sentence have good you-attitude?

Accepted Answer

A)   Yes, because it provides a reader benefit.
B)   Yes, as long as the reader was not expecting more than $500.
C)   No, because $500 is a small amount considering all the costs of college.
D)   No, because it is distancing for the writer to presume to know the reader's emotions.
E)   Both C and DF) B) and D)
G) B) and E)

Question 3

Avoiding "you"in negative situations is a strategy to create you-attitude.

Accepted Answer

A) True 
 B)False

Question 4

"We are happy to issue you a new all-in-one check card."Does this sentence have good you-attitude?

Accepted Answer

A)   Yes, since it is positive.
B)   Yes, since it contains a reader benefit.
C)   No, since the sentence does not begin with "you."
D)   No, since the reader doesn't care about the writer's emotions.
E)   Both A and BF) A) and B)
G) A) and C)

Question 5

Using you-attitude guarantees your message will work.

Accepted Answer

A) True 
 B)False

Question 6

It's a good idea to edit paper documents to eliminate most I statements.

Accepted Answer

A) True 
 B)False

Question 7

You-attitude is primarily a matter of content, not style.

Accepted Answer

A) True 
 B)False

Question 8

You write to a customer about a refund he or she is expecting. By opening the letter with a statement like "I'm pleased to announce that I've processed your refund,"you

Accepted Answer

A)   Help ensure that the reader knows you're on his or her side.
B)   Create poor you-attitude.
C)   Probably will anger the reader, especially if the refund amount is negligible.
D)   Have created an impersonal construction.
E)   None of the above.F) A) and B)
G) All of the above

Question 9

Among other things, you-attitude protects the writer's ego.

Accepted Answer

A) True 
 B)False

Question 10

"Employees must park in lots A and D until the other lots are resurfaced."Indicate the alternative that both correctly evaluates the sentence and correctly explains the reason for the evaluation.

Accepted Answer

A)   Has good you-attitude because it uses an impersonal construction to express a limit on the reader's freedom.
B)   Lacks you-attitude because it doesn't use the word you.
C)   Has good you-attitude because it includes the reader in a group.
D)   Lacks you-attitude because it expresses no feelings about the matter to the reader.
E)   Both A and CF) B) and D)
G) A) and D)

Question 11

Some you-attitude revisions make the original sentence longer.

Accepted Answer

A) True 
 B)False

Question 12

Explain why you-attitude is more than simply using the word you.

Accepted Answer

The you-attitude is more than simply usi...

Question 13

Any sentence that focuses on the writer's work or generosity lacks you-attitude, even if the word "you"is included in the sentence.

Accepted Answer

A) True 
 B)False

Question 14

"This idea of yours is worth serious consideration"is an example of an impersonal construction.

Accepted Answer

A) True 
 B)False

Question 15

When you have negatives, which of the following is BEST to use?

Accepted Answer

A)   First-person because the writer is taking responsibility for communicating the negative.
B)   Second-person because it includes the word you.
C)   Third-person because it shows that everyone is being treated the same way.
D)   All of the above.
E)   Only A and CF) A) and E)
G) B) and D)

Question 16

"We"statements are OK if they include the reader.

Accepted Answer

A) True 
 B)False

Question 17

Define you-attitude.

Accepted Answer

The "you-attitude" is a writing and comm...

Question 18

All business messages should use you-attitude.

Accepted Answer

A) True 
 B)False

Question 19

Putting important information in a list can show good you-attitude because it makes finding the information easy for the reader.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is NOT a principle for achieving you-attitude?

Accepted Answer

A)   Talk about the reader, not about yourself.
B)   Focus on what the reader receives or can do.
C)   In positive situations, use we more often than you.
D)   Don't presume that you know how the reader feels or will react.
E)   None of the above.F) A) and B)
G) D) and E)

Exam 6: You-Attitude

Using you-attitude guarantees your message will work.

Correct AnswerverifiedShow Answer

Define you-attitude.

Correct AnswerAnswered by ExamLex AIThe "you-attitude" is a writing and comm...View AnswerShow Answer

"We are happy to issue you a new all-in-one check card."Does this sentence have good you-attitude?

Correct AnswerverifiedShow Answer

"You'll be delighted to hear that you have received an additional $500 scholarship for spring semester."Does this sentence have good you-attitude?

Correct AnswerverifiedShow Answer

Any sentence that focuses on the writer's work or generosity lacks you-attitude, even if the word "you"is included in the sentence.

Correct AnswerverifiedShow Answer

Avoiding "you"in negative situations is a strategy to create you-attitude.

Correct AnswerverifiedShow Answer

When you have negatives, which of the following is BEST to use?

Correct AnswerverifiedShow Answer

"This idea of yours is worth serious consideration"is an example of an impersonal construction.

Correct AnswerverifiedShow Answer

Among other things, you-attitude protects the writer's ego.

Correct AnswerverifiedShow Answer

Some you-attitude revisions make the original sentence longer.

Correct AnswerverifiedShow Answer

Putting important information in a list can show good you-attitude because it makes finding the information easy for the reader.

Correct AnswerverifiedShow Answer

All business messages should use you-attitude.

Correct AnswerverifiedShow Answer

It's a good idea to edit paper documents to eliminate most I statements.

Correct AnswerverifiedShow Answer

You-attitude is primarily a matter of content, not style.

Correct AnswerverifiedShow Answer

You write to a customer about a refund he or she is expecting. By opening the letter with a statement like "I'm pleased to announce that I've processed your refund,"you

Correct AnswerverifiedShow Answer

"Employees must park in lots A and D until the other lots are resurfaced."Indicate the alternative that both correctly evaluates the sentence and correctly explains the reason for the evaluation.

Correct AnswerverifiedShow Answer

Which of the following is NOT a principle for achieving you-attitude?

Correct AnswerverifiedShow Answer

"We"statements are OK if they include the reader.

Correct AnswerverifiedShow Answer

Business professionals rarely let their egos get in the way, so it's OK to assign blame to someone who has made a mistake.

Correct AnswerverifiedShow Answer

Explain why you-attitude is more than simply using the word you.

Correct AnswerAnswered by ExamLex AIThe you-attitude is more than simply usi...View AnswerShow Answer

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
The "you-attitude" is a writing and comm...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
The you-attitude is more than simply usi...
View Answer