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In the service of social harmony, politeness often discourages the expression of negative emotions (even if they are felt) and encourages the expression of positive emotions (even if they aren't felt). In what ways is this good for the individual and/or the society? In what ways is it bad? Using what you know about emotion, make a case for and a case against politeness (as it relates to emotional expression).

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Politeness in the service of social harm...

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People who score highly on this personality trait are more likely than others to experience anger, guilt, anxiety, and depression:


A) extroversion
B) psychoticism
C) neuroticism
D) agreeableness

E) A) and B)
F) A) and C)

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Which of the following statements about communication technology is true?


A) People cannot experience genuine emotion caused by a technological device.
B) Social networking sites such as Facebook diminish people's capacity for emotion.
C) Online support communities are a viable option for helping people deal with a difficult situation.
D) The use of emoticons does not accurately convey emotion in computer-mediated communication.

E) B) and C)
F) None of the above

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The action tendency for this emotion is to hide or disappear from others:


A) anger
B) disgust
C) shame
D) fear

E) All of the above
F) A) and D)

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Your text described five stages in the grieving process. Which of the following was not among them?


A) depression
B) retribution
C) bargaining
D) anger

E) A) and B)
F) A) and C)

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According to your text, women are more likely than men to experience:


A) emotional jealousy
B) anger
C) surprise
D) contempt

E) B) and D)
F) None of the above

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This process involves changing the way you think about the situation that gave rise to a negative emotion:


A) emotional contagion
B) emotional reappraisal
C) emotional intelligence
D) alexithymia

E) A) and D)
F) B) and D)

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Emotional skills training, or "sensitivity training" as it is sometimes called, helps people recognize, understand, and manage emotions in complex social environments like the workplace or the military. Imagine that you are asked to give one of these presentations to your coworkers. Create a short summary of how you would approach this topic and what you would include in your presentation. Using skills you've learned in this chapter, suggest at least two techniques each for helping people recognize, understand, and effectively manage their emotions in the workplace.

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To approach the topic of emotional skill...

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