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Which of the following is NOT a solution to an overheating problem?


A) verify that cables are not obstructing airflow
B) remove the covers from empty expansion slots
C) be sure the case is not sitting on a carpet
D) remove dust from the power supply, vents, and cooler fans

E) A) and C)
F) A) and B)

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What are three questions you might want to ask a user when he brings a computer problem to you?

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Can you describe the problem and describ...

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List three possibly symptoms of a problem with the electrical system.

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The PC appears "dead"-no indicator light...

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Why might you disable quick booting features in BIOS when you are troubleshooting a problem?


A) so you can access the advanced boot menu
B) quick booting prevents Windows from logging errors
C) so you can see a full POST report
D) quick booting bypasses the POST

E) B) and D)
F) None of the above

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When the _____________ battery fails, the BIOS loses its time and date settings.

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Which of the following is NOT a recommendation for physically protecting your equipment?


A) install air filters over the front or side vents of the case
B) if you won't be using the computer for several weeks, leave it turned off
C) make sure cables are tied up and out of the way
D) don't turn on a computer that is much colder than room temperature

E) All of the above
F) A) and B)

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A degausser can erase everything on an optical disk.

A) True
B) False

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What causes a BSOD and how should you begin the troubleshooting process?

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These Windows errors are caused by probl...

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What can be the result of a missing standoff?


A) a short on the motherboard
B) the computer boots, but can't connect to the network
C) data is deleted from the hard drive
D) you see lines on the video monitor

E) B) and C)
F) None of the above

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If you see an error message that reads "Processor thermal trip error", what is the likely problem?


A) the power supply is inadequate
B) the processor has overheated
C) the processor has failed
D) a memory module might be bad

E) A) and D)
F) B) and D)

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An error message that reads "CMOS ___________ bad" can indicate that CMOS RAM is corrupted.

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While troubleshooting a monitor or video problem, what can you conclude if you hear one beep during the boot and you see a blank screen?


A) there is an error with the BIOS video system
B) the video drivers are probably bad
C) BIOS has successfully completed POST
D) the video card is probably bad

E) B) and C)
F) A) and D)

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Under what circumstances might you need to rebuild a RAID volume?


A) after you format the disk for the first time
B) after you replace a failed disk
C) when you restore a backup
D) when you add a new disk to the system

E) B) and D)
F) B) and C)

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Which of the following protects your computer from brownouts or sags?


A) degaussing
B) GPU
C) surge protector
D) UPS

E) A) and B)
F) A) and C)

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What should you do if the system continually reboots and you can't read the error message produced on a blue screen?


A) press F8 as Windows starts up
B) press Pause so you can see the screen output
C) press Ctrl+Print Screen to print the screen output
D) press Esc as soon as you see the blue screen

E) A) and B)
F) A) and C)

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What is a possible consequence of the thermal compound being improperly applied to the CPU?


A) you can short circuit the motherboard
B) the CPU can overheat
C) the cooling fan won't run
D) you may get memory errors

E) None of the above
F) A) and B)

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What are three things you can do to solve an overheating problem?

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1. If the system refuses to boot or hang...

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If you need to recover data off a system that won't boot, install the drive in a working system.

A) True
B) False

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If you suspect your system is overheating, how can you determine the CPU temperature?


A) in Windows, go to System Information
B) the CPU has a temperature display screen
C) press a room thermometer on the top of the CPU
D) go into BIOS setup and find the CPU screen

E) C) and D)
F) A) and C)

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To move a hard drive to another computer for the purposes of accessing the data, you always need to first physically install it in a drive bay.

A) True
B) False

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Showing 21 - 40 of 41

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