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One of the earliest alternatives to job specialisation used by managers was


A) automation.
B) autonomous work groups.
C) job expectancy.
D) job loading.
E) job rotation.

F) D) and E)
G) A) and E)

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Quality circles are an example of organisational attempts at


A) applying reinforcement theory.
B) OB modification.
C) behaviour modification.
D) empowerment.
E) motivational training.

F) B) and E)
G) C) and D)

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Frederick Taylor's view of job specialisation grew from the historical writing about division of labour advocated by Scottish economist Adam Smith.

A) True
B) False

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Base pay includes such compensation as gain-sharing and profit-sharing programmes.

A) True
B) False

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A performance management system comprises the processes and activities involved in performance appraisals.

A) True
B) False

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Goal __________ is defined as the extent to which a person is interested in reaching a goal.


A) difficulty
B) commitment
C) acceptance
D) attachment
E) specificity

F) C) and D)
G) B) and E)

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Goal-setting theory has been tested in a variety of settings.Which of the following statements is NOT true regarding the findings of these studies?


A) Goal setting is an important way for managers to convert motivation into improved job performance.
B) Goal difficulty and goal specificity are closely related to performance.
C) Little is currently known about how individuals accept and become committed to goals.
D) Goal setting may focus too much on the short-term at the expense of long-term issues.
E) Goals set for organisations as a whole are typically more effective than goals set for individual employees.

F) C) and D)
G) A) and C)

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Which of the following best describes the current view of job enrichment?


A) Job enrichment continues to be a highly successful job design.
B) Nearly all Fortune 500 companies use some form of job enrichment programme.
C) Job enrichment has been proven to increase performance, but at the cost of lower satisfaction.
D) Job enrichment has been proven to increase satisfaction, but at the cost of lower performance.
E) Job enrichment has recently fallen into disfavour among managers.

F) A) and B)
G) A) and C)

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One of the most popular methods for evaluating individual performance involves


A) graphic rating scales.
B) bell curve ratings.
C) forced distributions.
D) rankings.
E) paired comparisons.

F) C) and D)
G) All of the above

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__________ programmes grant additional earnings to employees or workgroups for cost-reduction ideas.

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In most measurement systems, the employee's primary evaluator is her supervisor's supervisor.

A) True
B) False

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Performance measurement with a judgemental orientation focuses on the future and uses information to improve performance.

A) True
B) False

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Companies use job rotation as a training technique and rely on it to enhance employee motivation.

A) True
B) False

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Plans in which employees can earn additional compensation in return for certain types of performance are called


A) performance management systems.
B) performance appraisal systems.
C) incentive systems.
D) compensation packages.
E) base pay.

F) None of the above
G) A) and B)

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Match each of the following scenarios with the flexible work arrangement it illustrates. a.Diego, an accountant, doesn't mind working long days and really likes three-day weekends.He works from Monday to Thursday, 10 hours a day, so that he has every Friday off yet still works 40 hours a week. b.Sureshnie, an electrician, works from Monday to Friday, eight hours a day, every odd week, and from Monday to Thursday, 10 hours a day, every even week. c.Ashwin, a fisherman, is paid a premium salary to work for five weeks straight without a day off, followed by two weeks of paid leave. d.Bheki and Mark work as bellboys at a fancy hotel.Bheki works from 8 a.m.till noon from Monday to Friday and, as soon as he leaves, Mark arrives and works at the same position from noon till 4 p.m., such that each of them works a 20-hour week. e.Liza, a journalist, works from Monday to Friday, eight hours a day, like at a normal job.However, she works from 8 a.m.till noon, takes four hours off, then finishes her work day by working from 4 p.m.to 8 p.m. f.Tiaan, a content developer, can do the entirety of his job from any place that has an Internet connection.He does not come into the office at all and does all of his work from home. -nine-eighty schedule

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The critical psychological states of the job characteristics theory include all of the following EXCEPT


A) knowledge of results.
B) individual perceptions that the job is valuable and worthwhile.
C) experienced meaningfulness of the work.
D) individual perceptions of accountability and responsibility.
E) recognition for work outcomes.

F) D) and E)
G) A) and B)

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Describe, discuss and give examples of and the pros and cons of job rotation.

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Job rotation involves systematically shi...

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The benefits of job sharing include all of the following EXCEPT


A) a way to entice more workers to the organisation.
B) there are cost benefits to the organisation.
C) the organisation does not have to offer benefits.
D) organisations are concerned about worker safety.
E) the organisation can tap into a wider array of skills.

F) D) and E)
G) A) and E)

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Which one of the following statements has been cited as a weakness of the job characteristics theory?


A) Guidelines for implementation are too specific.
B) All changes to a job must occur simultaneously.
C) The role of individual differences frequently has not been supported by scientific research.
D) The theory assumes that job characteristics are unpredictable and inconsistent.
E) One application of the theory found that absenteeism and turnover actually increased.

F) All of the above
G) A) and B)

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Allowing an employee to spend part of their time working off-site, usually at home, is called


A) a compressed work week.
B) flexitime.
C) job sharing.
D) offshoring.
E) none of these.

F) A) and B)
G) A) and C)

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